president obama promised to help but presidents of staten island, new york city are not getting it. elizabeth macdonald has been reporting from that area since sandy hit, even volunteering her time to help the recovery. we get a reaction to this in just a moment. looked at this. >> i guess you don't want to have to be. >> we are totally lost. we cannot go nowhere. i don't know what is going on here. that's right. i've learned the only way to get a holiday deal is to camp out. you know we've been open all night. is this a trick to get my spot? [ male announcer ] break from the holiday stress. save on ground shipping at fedex office. but when i was in an accident... break from the holiday stress. i was worried the health care system spoke a language all its own with unitedhealthcare, i got help that fit my life. so i never missed a beat. at's health in numbers. unitedhealthcare. >> going around in circles, everyone of these people here -- >> [shouting] stuart: clearly angry residents in staten island, new york, think they have been forgotten by the federal year emergency management as